Knowledge of Internet access beneficial, Must have strong organizational skills and ability to meet call center performance requirements, Identifying qualified health care professionals in a geographic area through outbound phone calls, Develops and maintains positive relationships with customer’s office staff, Work to negotiate competitive & cost effective pricing and obtain contracts with these customers to meet health plan needs, Explain the DHMO plan's policies and procedures to customers (of which are healthcare professionals), Resolving complaints and disputes, ensuring compliance with policies and procedures, Strong communication, analytical and problem solving skills, Candidate must have the ability to navigate a computerized data entry system or other relevant applications for tracking, information gathering, and/or troubleshooting, Prefer one year experience in health care or managed care, Prefer knowledge of health care terminology, communication and negotiation skills, Experience with various reimbursement methodologies, Work in the Otolaryngology call center 24-40 hours a week and perform various tasks based on the days staffing needs, Education: High school diploma or equivalent, Two to Five years of customer sales and service experience, Ability to troubleshoot and multi-task in fast-paced work environment, Proficient in the use of computerized systems, Successful completion of all AAA requirements for membership and financial training, High-volume customer service, order taking and troubleshooting deliveries, Understand the business and product offerings for our home improvement programs, Respond to customer and contractor inquiries accurately and efficiently, Schedule and confirm appointments with customers and contractors as required, Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation, Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling, Review orders placed through Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary, Provide administrative support to Territory Managers and District Sales Managers, as needed, Escalate issues to appropriate parties, as necessary, to ensure appropriate responses Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either, Answer and direct incoming telephone calls in a timely, professional and courteous manner. Call Center Customer Service Representative Resume Examples & Samples. ), Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc, Ability to research, navigate and locate answers from webpages and resources independently, Ability to install / uninstall applications in Windows / MAC, Ability to type using proper grammar at a rate of at least 25 word per minute, Ability to communicate through written and verbal communication, Experience with desktop and/or online software and/or tax software troubleshooting, High School education with some college preferred, 2 years of recent experience in a customer service or call center environment, Professional verbal and written communication skills, preferably bi-lingual, Knowledge of Windows software such as Word, Excel, Lotus notes, Powerpoint & Social Media, Ability to multitask in a fast moving, changeable environment taking blended inbound/outbound calls while navigating multiple systems, Bilingual, particularly Spanish speaking/writing would be an asset, Must be available to work flexible hours including day, evening, weekends, and rotating shifts, Excellent attendance and must be on time for all scheduled shifts, Confer with customers by telephone by email to provide information about products or services in the banking industry, Confirm customer information while maintaining confidentiality, Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, Obtain and examine all relevant information to assess validity of complaints and to determine possible causes with in the banking industry, 1-2 years of Banking Customer Service will be considered an advantage, Advanced Verbal and Written Communication Skills, Answers 200+ incoming calls and responds to e-mail inquiries. 25%, Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. and have a demonstrable ability to use technology, Experience working in a Healthcare environment is preferred, Prefer A+, ITIL, STI, CIAC, ATSI or comparable, Inbound call center for Enterprise customers, Quality resolution that provides an enjoyable customer experience, Verbal and written communications with customers, Review and process incoming letters and email, Work closely with field management, category managers, and other departments to resolve customer questions/issues, Research product questions on proprietary brands, Must be available to work defined work schedule to support business need, Minimum of 2 years customer service experience working with internal/external customers, Excellent interpersonal and problem-solving skills, 2 years’ experience in inbound customer call center preferred, Manage and accurately process new prescription orders in accordance with service level expectations. This way, you can position yourself in the best way to get hired. Manages large amounts of inbound and outbound calls in a timely mannder. 20+ call center representative resume samples to customize for your own use. - Select from thousands of pre-written bullet points. Shares outstanding balance information to the patients and/or guarantor, Information Management: Utilizes MiChart inbasket process to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. The best call center representatives need to have the stellar customer service and communication skills necessary to handle the most difficult of customers. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, Ability to carry out simple one- or two-step instructions. Establish credit lines for each transaction, Provide high quality service through efficient use of all Oracle/Siebel/Mapics/Operating Systems functionalities related to order fulfillment and relative to customer activity, Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective, Process claims and product returns in line with policies, Responsible for driving customer satisfaction with assigned portfolio of customers, Drive pricing and order processing consistency within the channels, Associate’s Degree in Business, Marketing, Supply Chain or Finance. Follows up on all resolutions to ensure customer satisfaction. Download Call Center Representative Resume Sample as Image file, Call Center Operations Manager Resume Sample, Call Center Customer Service Representative Resume Sample, Call Center Quality Analyst Resume Sample, Support Center Representative Resume Sample, Assist in coordinating and distributing Call Center work over other Call Center staff, Demonstrate customer excellence in answering incoming phones and retrieval of voicemail messages, Schedule patient appointments and procedures in a timely and accurate manner, and inform patients of any necessary preparation in accordance with established guidelines, Initiate, route and follow-up on correspondence with clinicians regarding patient information, including efficient use of the electronic health record system in-boxes, Request and obtain accurate and timely health records from outside providers to support continuity of care, Prepare patient itineraries and assemble and mail patient information packets, Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery, Assist in catastrophe management to include emergency activations and in-activations, contractor coverage and capacity management, Provide second level support for business support tools including time accounting, project and client financials, and internal e-learning, Follow bank established guidelines regarding customer service and delivers excellent customer service in accordance with Valley’s mission statement, Provide backup support for frontline teams based on inbound volume, Develop referrals from prospects calling to inquire on bank products and services, Effectively work independently with little or no direct supervision to meet team and individual metrics, Assists candidates to create candidate profile in company Applicant Tracking System (“ATS”), resetting passwords, and providing guidance, Cooperate with co-workers and management while working toward department goals, Use current systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager, Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems, Providing company and product information following defined policies and procedures to provide a consistent level of excellent customer service, Establishes a working relationship with hospital and other key accounts to maintain strong rapport and service levels, Train and assist in the development of new hires, Applicants with experience that demonstrate attention to detail, ability to communicate with a diverse range of customers and an ability to learn on the job, Computer proficiency and ability to learn new applications quickly, Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems, Ability to defuse situations and resolve problems quickly and accurately, Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment, Ability to multi-task and handle multiple priorities and changes with professionalism, Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution, Fluent in conversational English and ability to proficiently read and write English, Provides support to all processes as needed, Manage inbound and outbound telephone interactions and provide consistent, exceptional service. You’ll also need a resume to get contacted by employers. 10%, Demonstrated success in a sales environment including consultative sales and ability to influence and close the sale, Demonstrated ability to learn how to sell a complex product requiring specific expertise and knowledge, Demonstrated success in a team environment, Computer skills including an ability to navigate screens for searching purposes and basic software applications (e.g., Outlook, Word, Excel, Lotus, Email), and typing skills, Please be sure to add email@example.com to your primary inbox so the email does not get lost in your spam folders, You can view your status in our process by logging in to your profile after applying at any time, Generate store traffic and contribute to the markets success, Handle customer inquiries both by phone and text, Support sales force by generating sales leads, Follow communication scripts when handing different topics, Candidates should be able to take feedback and criticism to improve productivity and character, Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals, Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines, Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology, Data entry and typing skills (including 10 key), Verifies, responds to, and dispatches on emergency signals, Must keep abreast of the organization goals and positions held, Must be able to meet minimum productivity standards set, Must keep abreast of both company and central station policies, Must be able to meet minimum productivity standards set that apply to a Level I operator, Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation, Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations, Ability to meet key performance indicators such as first call resolution, schedule adherence, and contact quality. Proven ability to motivate and interact effectively with all levels of … Perform logical steps to resolve the event through utilization of tools, skills, and analyst’s expertise. Call center agents perform various functions in ensuring customers’ inquiries are adequately answered to their satisfaction. Identifies and corrects member account issues, Provides suggestions for improving department and credit union operations, Assists the department by completing projects and reports related to the department. This is on inbound and outbound calls, Research complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information, Cross train in different areas to expand knowledge base and develop new skills, Front-line of problem resolution, solving issues, and be responsible for items needing further research, and completing outbound calls to clients for follow up, At least one year of previous customer service experience within retail, banking, or financial services preferred, Must have experience with outbound calls to clients or customers, Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems, Real passion for excellence in service and attention to detail, Operational hours are Monday through Friday between 7 am and 7 pm. May also make outbound calls, This position may offer and explain other lines of business to existing customers and transfers to appropriate individual as necessary, Customer service or sales experience preferred 2-3 years of customer service or sales experience required or relevant experience, Attracts potential customers by answering product and service questions, Reviews solution options and/or temporary solution, Communicates progress of problems to relevant parties, Supports in determination of problem priority and service levels, Supports the implementation of corrective actions, Coordinates and facilitates problem resolution by engaging a variety of support teams, Escalates issues for resolution, to avoid reoccurrence or close problem, Assists with the identification of the resources to which the problem should be escalated, Experience: Must have excellent phone etiquette and demonstrate proficiency in operating modern communications systems/equipment and office equipment; ability to understand, recall and memorize written and verbal instructions; skill in promoting positive interpersonal relationships. Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Call Center Representative Resume Sample . Ability to manage tasks and assignments without detailed direction, Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately, Complies with contract requirements, business unit rules and related and legal regulations, High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree, Typically, 2 years of Call Center experience, Ability to follow written policies and procedures, Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products, Ability to follow procedural guidelines. Refers business partners/clients to the appropriate Sales Managers for negotiation and contracting, Uses proper grammar, communication, & tools to effectively and efficiently to handle customer inquiries and/or service issues. This primarily involves providing internal and external clients with courteous, prompt and accurate information relating to Berkshire’s and Guardian’s Disability Insurance products and services, Serves the critical role of listening to customers and identifying needs, wants and expectations, Provides consultation, guidance and problem resolution for fellow associates and to all internal and external customers as they relate to the various Claims and Policy Services functions and services, Upholds quality assurance of associates through regular check-pointing of work. Ability to document knowledge to share solutions with others is required, Displays use of excellent interpersonal skills. Initiates and responds to faxes, emails and on-line messages. 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